Freephoneline.ca ATA Disconnect RESOLVE

The most comment support related issue at Freephoneline-Fongo is ATA voip disconnects and are related to Registration Interval.

As the owner of 13 voip ATA's and have sent many Freephoneline-Fongo support tickets. I also made many support phone calls to Freephoneline-Fongo. With the ATA; OBi, VTA-CV, Granddstream, etc) all issues have been resolved with setup changes.


It seems recently as of September 2013 all the ATA with default setting have had disconnect problems,  my question then, is Freephoneline-Fongo making changes, well I can not comment.   But I have had to re-setup all the ATA's that have been working for years until recent September 2013.  

Freephoneline.ca ATA Registration Period RESOLVE

RegistrationPeriod that need to be changed from 60 sec to 3600 sec

the RegistrationPeriod is located in the Expert menu under

Service Providers > ITSP Profile X SIP > RegistrationPeriod

Uncheck the Obitalk Settings and then the Device Default and change the value for 3600

That should fixed the "486 Too many registers" Error Message

Default Value
RegistrationPeriod:  60

Factory reset your OBi110

There are 3 ways to do this:
1. Power on the unit (no need to connect phone or internet), and look for the distinctive hole on the back of the OBi110 by the top-left corner of the product label.    Insert tip of a paper-clip and press for 10 seconds.   The power LED will blink and the unit will reboot.

2. With the unit connected to the same network as your PC, open the webpage of the device.  Under System Management -> Device Update -> Reset Configuration.

Option:
3. Enter ***81 on the phone connected to the OBi's PHONE port.
Pressing ***81 reboots the device and it then shows in Obitalk as online-unmanaged.

I'm not sure how I lost my OBi config settings.
I did ***81 to test it, and was poking around the OBi expert configuration in the OBi portal. I now find that all my OBi settings are set to default, the password was reset to admin.

Freephoneline.ca Setup Grandstream HandyTone HT-701

Freephoneline.ca Configuration settings for the Grandstream HandyTone HT-701

The instructions say 'Fongo' but will the same settings in PDF file work with freephoneline

Yes they will. Freephoneline is simply a brand of Fongo

ATA Config - Grandstream HT-701 (Fongo) FW 1.0.0.18 (Feb 2013).pdf

ATA Config - Grandstream HT-701 (Fongo) FW 1.0.4.3 (Feb 2013).pdf

Fongo | Development Support Specialist.
http://forum.fongo.com/viewtopic.php?f=15&t=536

D-Link VTA Setting for Freephoneline

This page discusses the VoIP settings for the D-Link VTA VoIP router. For all the other settings, please consult the user manual available here. The guide applies to all the versions of the D-Link VTA (VTA-VR, VTA-CV, VTA-VD).

Before you start configuring the adapter, make sure you have the following settings for your SIP account:
- SIP Server address (sometimes called SIP Proxy)
- SIP User ID (in most cases this is the phone number)
- The password for the SIP account
To obtain these settings, you must contact Freephoneline and ask for your configuration file. There's a one time charge for this, currently $50 CAD + tax. They will send you a Word document with the settings.

Connect all the cables: power cord, an Ethernet cable to your router and a phone into the green Phone 1 port. Wait about a minute for the router to power up, then check your router's DHCP table to find the IP address assigned to the ATA (see some samples for different router brands here). Put that IP address in a browser and login with username Admin and blank password.

D-LINK DIR-615 FREEPHONELINE Support

D-LINK DIR-615 has SIpAlg and (certainly older firmware) this makes SIP/Voip very difficult (actually it is meant to help!). Try turning SipALg in your router off, reboot both the router an the ATA. See if it works. If not check the firmware version in the router and then read this


SPA2102 UNABLE IN/OUT CALL BEHIND THE D-LINK DIR-615, HARDWARE-C1; FRAME:3.11NA
http://community.linksys.com/t5/VoIP-Adapters/SPA2102-UNABLE-IN-OUT-CALL-BEHIND-THE-D-LINK-DIR-615-HARDWARE-C1/td-p/278914


From;

http://forum.fongo.com/viewtopic.php?f=15&t=5366